Right now, at your car
Dead battery, car won't start? A local technician comes to you — jump-start or new battery, 24/7
Rapid clicking, dim dashboard, or nothing at all: stop cranking — every extra attempt digs the hole deeper. Tell us where the car stands and what it does when you turn the key, and we'll tell you honestly what happens next and what it costs.
No GPS? The row/level of the car park, the pitch number or the nearest motorway exit works just as well — tell us on the phone.
What actually happens at the car
First the technician confirms it is the battery — a resting-voltage check takes seconds and spares you paying for the wrong fix. Then a controlled boost through the correct jump points (critical on Start-Stop and hybrid cars, where the battery often hides in the boot and the bonnet posts are the only safe route). Once the engine runs, the important part: measuring what the alternator puts back and what the battery holds.
Boost, then what? The three outcomes
- The battery is fine, it just ran down. You drive off with advice on how far to drive before stopping — no upsell.
- The battery is dying. We show you the numbers and you decide: risk the next morning, or have the correct battery fitted from the van right there. See what a replacement includes.
- It's not the battery. Starter or alternator faults imitate a dead battery; we identify which and tell you your options rather than boost-and-hope. Details on the diagnostic page.
Prefer to try it yourself first?
If you have jump leads and a willing donor car, our step-by-step jump-start guide gives you the safe order and the Start-Stop warnings. No leads, no donor, an underground car park, or a car you'd rather not experiment on — that's what we're for.
Price agreed on the phone before we set off. You get an itemised invoice at the car — many breakdown and travel policies let you claim a call-out, subject to your contract.
Jump-start questions
Should I keep trying the key?
No — stop after two or three attempts. Each try drains what little is left and can overheat the starter. Switch everything off, and either follow our safe jump-start guide if you have leads and a donor car, or call us.
Will a jump-start fix it for good?
Only if the battery is healthy and simply ran down (lights left on, long parking). That’s why the technician tests the battery and the charging system after the boost: if it won’t hold charge, we tell you straight and can fit the right replacement on the spot.
My car is Start-Stop / hybrid — is boosting safe?
Done properly, yes. These cars often have dedicated jump points and stricter procedures; our technicians boost through the correct points with controlled equipment, which is exactly what you want on a modern car.
What if it’s the starter or the alternator, not the battery?
Then boosting won’t help — and we’ll know quickly, because we measure before we act. You pay for an honest diagnosis and we tell you your real options. See the diagnostic service.
What does a jump-start call-out cost?
The price is quoted on the phone before we set off — call-out plus any night/holiday supplement, itemised. If the battery turns out to need replacing, you approve that price separately before we fit anything. See pricing.